HSD EDV-Beratungsgesellschaft mbH
For over 20 years, HSD has been the national software company responsible for the integration of Apple into the infrastructures of business clients in the areas of trade, service & support and project services. HSD, with branches in Berlin, Hamburg, Cologne / Bonn and Munich is a company of the GRAVIS Group, Germany's largest Apple retailer, and with about 50 employees generated revenue of about EUR 16 million in 2008.

www.hsd.de

 

DirectStreams SAS
French company DirectStreams is headquartered in Paris and since 2005 has been one of the world’s leading providers of high-end multimedia solutions for the international hospitality market.

www.direct-streams.com

 

Apple
"Apple laid the foundations of the personal computer revolution in the 70s with the Apple II and went on to redefine it in the 80s with the Macintosh. Nowadays Apple is the most innovative company in the industry - in the desktop and notebook area, as a result of the Mac OS X operating system, as well as computer applications such as iLife and various non-professional software applications. In addition, Apple is leading a digital music revolution with the iPod portable music and video players and the iTunes online store and is represented in the mobile communications market with the revolutionary iPhone." (Source: Apple Germany)

www.apple.de

HSD is Gold Master Reseller of DirectStreams and distributes the DirectStreams technology in Germany, Switzerland and their neighbouring companies.

The focus of sales lies on the German-speaking market.

 

HSD is Apple Authorised Reseller and Service Provider as well as Apple Solution Expert Education and Apple Authorised Training Centre.

 

The solutions of DirectStreams are based on Apple server and PC hardware as well as on Apple operating systems for servers and PCs.

Since mid 2007, Apple has also been focusing on the hospitality segment of the German small and medium-size business market. This resulted, among other things, in contact between Apple and DirectStreams.

 

At the same time, HSD completed its first "Apple hotel project" within the German market in April 2008 and as a result, created the HOTELSERV brand.

 

In March 2009, HSD became Gold Master Reseller of DirectStreams.

There are many people behind HOTELSERV. The public figures are as follows:

• Alexander Kaufmann, Head of Project Management and Consulting of HSD, acts as HOTELSERV project manager, in particular in the areas of project management, communications and cooperation.
• Sven Reinhold, authorised signatory of HSD and the head of the HSD Berlin branch, acts as HOTELSERV project manager, in particular for the area of commercial project management.
• Marcel Nebus, HSD System Consulting and Sales, acts as HOTELSERV Sales Manager.
• Jörg Brandenburg, HSD System Consultant and Apple Certified System Administrator, acts as the technical manager of HOTELSERV and leads the technical team in the performance of projects.
• Benjamin Bingel, HSD Sales, acts as HOTELSERV Sales Assistant.
• Michael Pöschl, HSD Management Spokesman, is responsible for HOTELSERV as an HSD overall project.
  

The HOTELSERV technical team currently consists of HSD system consultants; in addition, HOTELSERV is supported by the HSD marketing and finance departments.

 

Legal connections between HOTELSERV and its customers

HSD a the legal contractual partner

• HSD is one of the contacts for the entire HOTELSERV solution for the entire project design and project management;
• for all business transactions relating to all hardware and software products that are required for an HOTELSERV project;
• for the initial services that are necessary for the complete set up and commissioning of the DirectStreams solution with all of its hardware and software components, and
• for the ongoing service agreement on the IT infrastructure created by HOTELSERV, as well as for the ongoing operation of the HOTELSERV solution.
  

DirectStreams

acts as the formal legal contractual partner for the DirectStreams software usage license; there is no direct contact between the hotel and DirectStreams, HSD acts as a reseller for DirectStreams.

 

Mit Apple

only has direct contractual relationships with the hotel to the extent that they are formed as a result of the usual guarantee and software licensing agreements in the general purchase of hardware and software products. The hotel will not have any direct contact with Apple, HSD will act as an authorised dealer and service provider for Apple with regard to the hotel.

 

Further optional contractual partners: HOTELSERV’s Competence Network

In addition, there may be contractual relationships with banks or leasing companies if HOTELSERV projects are to be financed. For this purpose, HSD works with financing partners that are specifically focused on HOTELSERV projects, which HSD will arrange if requested.

 

The same will apply for the creation of any technical prerequisites or other similar basic parameters for the use of HOTELSERV that are not in place or that are not in place to a sufficient level. HSD can arrange an appropriate contractual partner from the HSD competency network, the latter, however, will not act as a general contractor. For example, this relates to topics such as cabling, the telephone system, or the property management system (PMS), in this way, all related topics surrounding HOTELSERV are covered.

 

HOTELSERV can also provide consultants with a special focus on the hotel business, with regard to topics, such as a refocusing of the design or sharpening of profile, the acquisition of new target groups, or altered marketing of the hotel – topics that may be induced by the use of HOTELSERV.