• HOTELSERV is a key factor in differentiating the hotel and positioning it in its market environment because it has a supporting effect on USP. Hotels with HOTELSERV exceed traditional IT equipment levels, creating new benchmarks and setting a new course.
• HOTELSERV introduces the highest level of requirements for design and equipment in the IT area and implements them in an unrivalled manner.
• HOTELSERV creates unique possibilities for the hotel in the areas of marketing, communication, and storytelling.
• In doing so, HOTELSERV supports the opening up of new target groups and the retention of existing customer groups.
• HOTELSERV meets the altered expectations of a new modern generation of guests with regard to hotel facilities – in the areas of recreation and business.
• HOTELSERV has a direct revenue-increasing effect as a result of functionalities such as the HOTELSERV shop, video on demand or paid Internet / WLAN access.
• Functionalities such as the housekeeping functions or connection to the hotel’s PMS mean that HOTELSERV can help to simplify administrative processes and run them in an error-free manner.
• Thanks to the centralising of many different individual systems, HOTELSERV has a cost-saving effect.
• HOTELSERV therefore works strategically, secures investments and minimises risk.
• Lastly, the connection with Apple and DirectStreams means that HOTELSERV is also technically always the state of the art.

HOTELSERV manages most of the various IT systems used in hotels in hotel rooms not just in one solution but also in a single device. The HOTELSERV components are simultaneously:

• the television and the radio in the hotel room, of course including a sleep timer and alarm function

• the CD player and DVD player in the hotel room, which can of course also be extended to include an on-demand offering and a music library
• direct access to the Internet in the hotel room, including e-mail, including value-added web
• the host for a wireless network (WLAN) in the hotel room, such as for guests to access the Internet with their own laptop that they have brought with them
• the guest information system in the hotel room with information about the hotel, the location and the recreational offerings
• the hotel shop right in the hotel room, which can sell everything that the hotel owner would like to sell to the guest (wellness offerings, gastronomy, sport and recreational offerings and much more)
• the business computer in the hotel room - equipped with traditional office software, the opportunity to initiate video conferences or to burn data that has been specifically compiled
• the entertainment computer in the hotel room with, for example, an extensive learning and games offering for large and small
• the multi-media centre in the hotel room, with which it is easy to use the integrated Apple software "iLife" suite to create personal photo albums, videos, or multimedia DVDs from the guest’s own photos and films in the hotel room.
• support for housekeeping, eg, with minibar management or checklists for room service
• the solution for information kiosks, Internet cafés, or games corners in the lobby, in the area of events and business or children and wellness areas, including a digital signage solution, for example, for conferences.

All of this

• multilingual
• in the individual look & feel of the hotel
• and with the possibility of being able to address the guest directly by name.

It should not be forgotten that HOTELSERV runs on Apple’s unique computers, the world’s leading brand in the areas of innovation, design and technology, a major, strong brand name that is remembered.

Depending on the requested features, you can choose between HOTELSERV and HOTELSERV Premium:

• First:

  Home cinema format screen,

  Music, audio book and photo libraries, iLife, iTunes, iPhoto & iMovie,

  High speed Internet, e-mail, radio, alarm clock, sleep function, CD/DVD player/burner,

  Television, connection of your own network devices:

  eg, iPhone, iPod, IP telephone and your own laptop,
  HOTELSERV informational portal, HOTELSERV restart.

• Premium:

  HOTELSERV First + individual user interface,

  Video on demand, HOTELSERV shop.

In addition, there is HOTELSERV Kiosk, the solution for the public areas, including digital signage. 

The use of a HOTELSERV solution does not "cost" money, but usually "generates" a profit. HOTELSERV opens up various sources of income, including

Video on Demand

According to customary valid revenue sharing models, the hotel receives a commission from video on demand revenue, the majority of which goes to the media company licensing the content, such as the movie bank.

Pay-TV

All leading Pay-TV providers can be integrated into HOTELSERV's Full-HD IP TV component. Based on revenue sharing models, parts of such Pay TV revenue are also returned as income to the hotel.

Pay-WLAN

Various ticketing models allow the WLAN component to be set up so that guests are charged for use. Parts of these charges are additional hotel income.

Advertising

The HOTELSERV solution may include partner advertising (such as in the form of logos, banners, claims, but also third-party contents). The hotel generates revenue from providing such advertising reach.

HOTELSERV Shop / Guest Information System

HOTELSERV directly leads to increased turnover since services of both the hotel (such as from the sources F & B, spa / wellness, entertainment and service) and of third parties (such as partners of the hotel in the fields recreation, sports and culture) are not only presented in the room, but even directly offered for sale. Additional profits are generated both from hotel-own services and from partners' commissions.

Generic HOTELSERV Features

HOTELSERV generates profits for the hotel from its own features. Such an example is the "postcard feature." Guests can generate finished postcards showing their own holiday images including address and greetings, which will then be printed out at the front desk and which is then sent by post.

At the same time, HOTELSERV represents an investment which is composed of initial and ongoing costs. The initial services include among others

• All design and planning services
• All hardware / software components of the entire HOTELSERV solution
• All individual adaptation services
• All initial installation services on-site
• All trainings
• Including project management, travel expenses etc

Ongoing services include among others

• 365/24/7 - automatic remote monitoring of all server & client components
("Around the clock" services monitoring)
• e-mail & telephone hotline
• correction of defects in accordance with hotline or automatic remote monitoring tickets
• ongoing, automatic backup service
• ongoing, automatic operating system - including software updates of all components
• System maintenance and maintenance of all HOTELSERV components, including
• Apple Clients
• Server
• active network components
• as monthly checklist maintenance by remote maintenance
• and as full checklist maintenance on-site (once a year)
• NOC profile adaptation of the HOTELSERV profile (once a year)
• Software maintenance DirectStreams
• Licence fees video on demand
• Video on demand content maintenance (once a quarter)

The total of the investment depends mainly on 6 factors:

• The choice between HOTELSERV First or HOTELSERV Premium
• The inclusion or exclusion of supplementary HOTELSERV components, such as kiosk systems and WLAN solutions for public areas or Digital Signage solutions    
• The financial ratios and technical features of the hotel, such as number of rooms, cabling, PMS used and to be connected to HOTELSERV etc
• The desired specific design of the functional details of the individual HOTELSERV features, ie the degree of individualisation
• The choice of desired HOTELSERV hardware in the rooms, eg, iMac 21.5" or
27" or Mac mini including or excluding TFT monitors
• The financing term determines the costs of financing, such as 36, 48 or 60 months
  

An "average" individualised HOTELSERV Premium solution

• for a number of 100 rooms,
• on the basis of 27" iMacs,
• including video on demand,
• and a presumed financing term of 5 years at 8% interest,
• including all initial and ongoing costs for the financing term of 5 years,
• upon the availability of all technical requirements,
• excluding HOTELSERV supplementary components (see above) and
• without allocation of the investment costs to the room price

generates a profit of EUR 0.11 per day and room within the financing term of 5 years.

This assumption is based on an ROI calculated according to the experience gained in numerous internationally operating DirectStreams solutions.

HSD Consult and HOTELSERV basically offer everything in the area of the modern financing business.

From traditional full amortisation leasing and cancellable leasing to modern operating leasing through to hire purchase and further individual requests, such as seasonal instalments.

Subject to the usual credit check, HOTELSERV can also react to changes in your business plan in a flexible manner.

Read all about Financing here

HOTELSERV is mainly aimed at the hotel industry, in particular at the chain hotel segment, as well as to individual hotels in the upper 3-star segment and upwards.

Target groups for HOTELSERV, however, are also areas related to the hotel business, such as health & care, retirement homes and senior residences, and the cruise segment.

HOTELSERV solutions can be used in each phase of the life cycle of a hotel.

Ideally, HOTELSERV should already be involved at the project planning stage because then technical requirements can be taken into account in advance and the hotel marketing and general hotel positioning can get the maximum benefit out of HOTELSERV.

These advantages also apply in case of remodelling or expansion projects.

HOTELSERV can work in two ways in existing hotels: On the one hand, if outdated technology in the hotel rooms is to be replaced and extended in a functional manner. On the other hand, if the hotel wants to tread a path to new position, differentiation or finding target groups in order to deal with the tough competition.

HOTELSERV recommends network cabling (minimum: CAT5) for smooth data flow. Subject to a technical inspection, HOTELSERV can, however, also be used with the available internal telephone cabling or coaxial cabling.

For HOTELSERV to operate in a secure and stable manner, a separate room should be available for the HOTELSERV server components, which will ideally have active cooling.

Ideally, a service room for will be accessible for network components on each floor.

Of course, because in addition to the all-in-one iMac solution, it is also possible to connect Mac minis to all current televisions, depending on the how the TV is equipped and the kind of TV. In this way, you can keep your TV and there no extra costs.

HOTELSERV can be connected to FIAS-compatible solutions and can therefore be used from the start with most PMS systems e.g. Fidelio, Amadeus, Protel, ProLogic etc.

If you have doubts nevertheless, HOTELSERV will support you in selecting the right PMS.

HOTELSERV deals with all legal questions that may come up during the use of the solution. As a result, the clarification and professional technical implementation of legal topics such as data security and protection, Internet provider status, film rental and presentation, execution of general terms and conditions of business, as well as the necessary, legally binding guest information and confirmations are a component of the HOTELSERV solution.

We are pleased to invite you to our showroom at Ernst-Reuter-Platz in 10587 Berlin in order to give you a detailed introduction to the world of HOTELSERV and demonstrate its advantages to you!

If you are not able to visit us, we would also be pleased to come and visit you.

Please use our contact form to make an appointment.

If you decide on HOTELSERV, under the service level agreement, which is included in the ongoing costs, you will of course be provided with competent and speedy assistance if you encounter any problems or wish to make any changes. Among other things, this service agreement covers a technical hotline and on-site and distance maintenance.