When is the best time to consider HOTELSERV?

HOTELSERV solutions can be used in each phase of the life cycle of a hotel.

Ideally, HOTELSERV should already be involved at the project planning stage because then technical requirements can be taken into account in advance and the hotel marketing and general hotel positioning can get the maximum benefit out of HOTELSERV.

These advantages also apply in case of remodelling or expansion projects.

HOTELSERV can work in two ways in existing hotels: On the one hand, if outdated technology in the hotel rooms is to be replaced and extended in a functional manner. On the other hand, if the hotel wants to tread a path to new position, differentiation or finding target groups in order to deal with the tough competition.

 

For which regions is HOTELSERV available?

HOTELSERV is active in Germany, Austria, Switzerland and their neighbouring companies. The focus of sales lies on the German-speaking market.

European or international projects can be realised within the DirectStreams global partner network.

HSD, Apple, and DirectStreams have been behind HOTELSERV since the middle of 2007. HOTELSERV is an HSD brand. HSD is the nationwide Apple computer retailer with over 20 years of experience and is the exclusive Gold Master Reseller of DirectStreams (click here for additional information on our company).

HOTELSERV is an IT solution that is mainly used for the multimedia entertainment of the hotel guests and is based on the product standards of Apple and DirectStreams, which is individually tailored to each customer. It also includes design services, as well as extensive project management.

 

HOTELSERV Projekte bestehen i.d.R. aus einem:

• design part - the HOTELSERV project is designed individually in accordance with customer requests,
• trading part - the customer acquires HOTELSERV hardware and software products and concludes license usage agreements for the DirectStreams software,
• realisation part - initially HOTELSERV is set up individually on site, among other things with associated qualification of hotel employees,
• support part - HOTELSERV assumes ongoing operational support by means of a maintenance agreement.

In addition, HOTELSERV offers brokering of project financing and can use its network of expertise to create all technical requirements for the use of HOTELSERV. For example, this relates to topics such as cabling, the telephone system, or the property management system (PMS), in this way, all related topics surrounding HOTELSERV are covered.

HOTELSERV can also provide consultants with a special focus on the hotel business, with regard to topics, such as a refocusing of the design or sharpening of profile, the acquisition of new target groups, or altered marketing of the hotel – topics that may be induced by the use of HOTELSERV.

HOTELSERV supports the hotel in positioning itself in a strong position for the future and to continually stay ahead of the increased competition.

HOTELSERV manages most of the various IT systems used in hotels in hotel rooms not just in one solution but also in a single device. The HOTELSERV components are simultaneously:

• the television and the radio in the hotel room, of course including a sleep timer and alarm function
• the CD player and DVD player in the hotel room, which can of course also be extended to include an on-demand offering and a music library
• direct access to the Internet in the hotel room, including e-mail, including value-added web
• the host for a wireless network (WLAN) in the hotel room, such as for guests to access the Internet with their own laptop that they have brought with them
• the guest information system in the hotel room with information about the hotel, the location and the recreational offerings
• the hotel shop right in the hotel room, which can sell everything that the hotel owner would like to sell to the guest (wellness offerings, gastronomy, sport and recreational offerings and much more)
• the business computer in the hotel room – equipped with traditional office software, the opportunity to initiate video conferences or to burn data that has been specifically compiled
• the entertainment computer in the hotel room with, for example, an extensive learning and games offering for large and small
• the multi-media centre in the hotel room, with which it is easy to use the integrated Apple software suite "iLife" to create personal photo albums, videos, or multimedia DVDs from the guest’s own photos and films in the hotel room.
• support for housekeeping, e.g. with minibar management or checklists for room service
• the solution for information kiosks, Internet cafés, or games corners in the lobby, in the area of events and business or children and wellness areas, including a digital signage solution, for example, for conferences.

All of this is

• multilingual
• in the individual look & feel of the hotel
• and with the possibility of being able to address the guest directly by name.

It should not be forgotten that HOTELSERV runs on Apple’s unique computers, the world’s leading brand in the areas of innovation, design and technology, a major, strong brand name that is remembered.

With this range of solutions, it is clear that HOTELSERV is more than just an IT solution.

For hotel guests, the added value results intrinsically from the aforementioned list of the functional components of the solution, which can all be operated intuitively and in a foolproof way without a manual or instructions.

• HOTELSERV is a key factor in differentiating the hotel and positioning it in its market environment because it has a supporting effect on USP. Hotels with HOTELSERV exceed traditional IT equipment levels, creating new benchmarks and setting a new course.
• HOTELSERV introduces the highest level of requirements for design and equipment in the IT area and implements them in an unrivalled manner.
• HOTELSERV creates unique possibilities for the hotel in the areas of marketing, communication, and storytelling.
• In doing so, HOTELSERV supports the opening up of new target groups and the retention of existing customer groups.
• HOTELSERV meets the altered expectations of a new modern generation of guests with regard to hotel facilities – in the areas of recreation and business.
• HOTELSERV has a direct revenue-increasing effect as a result of functionalities such as the HOTELSERV shop, video on demand or paid Internet / WLAN access.
• Functionalities such as the housekeeping functions or connection to the hotel’s PMS mean that HOTELSERV can help to simplify administrative processes and run them in an error-free manner.
• Thanks to the centralisation of many different individual systems, HOTELSERV has a cost-saving effect.
• HOTELSERV therefore works strategically, secures investments and minimises risk.
• Lastly, the connection with Apple and DirectStreams means that HOTELSERV is also technically always the state of the art.